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Text messages

Tillie sends two kinds of text message: checkout links to callers who ask for one, and urgent-call alerts to store owners who turn them on. We never send marketing texts.

Texts to callers

A Shopify store can use Tillie to answer its phone. When you call that store, its phone assistant can text you a checkout link for items you chose on the call. The link opens the store’s own checkout. It does not place an order.

You agree on the call. The assistant offers the link, and it sends a text only after you say yes. If you do not answer or you say no, nothing is sent. The assistant texts the number you are calling from, or a number you give and confirm digit by digit.

How the request sounds on a call

Assistant: Hi, thanks for calling Riverside Barbecue. This is Tillie. How can I help?

Caller: Do you have the Ranger grill and its cover in stock?

Assistant: Yes, both are in stock.

Caller: Can you send me a link for those two?

Assistant: Sure. Would you like me to text the checkout link to the number you’re calling from?

Caller: Yes, please.

Assistant: Done. I’ve texted you the link.

What the text says

The text starts with the store’s name, so you know which store it is from. Texts to US and Canadian numbers end with how to opt out. For example:

Riverside Barbecue: here is the checkout link from your call (2 items). https://riverside-barbecue.myshopify.com/cart/… Reply STOP to opt out.

How often

One text for each link you ask for: at most 2 texts on one call and 2 to the same number in a day. There are no follow-up texts and no marketing texts. Message and data rates may apply.

The store is the sender of these texts. Tillie sends them for the store, using a phone number set up for that store. In the US and Canada, each store texts from its own toll-free number, verified in the store’s name. A store starts texting callers only after that verification is approved.

Texts to store owners

Store owners and staff who use Tillie can choose to get a text when a caller leaves an urgent callback request or message. These texts come from Tillie (Clarity Insights Imaging Pty Ltd). In the US and Canada, they come from our toll-free number +1 (844) 987-0722.

In the Tillie app, open Settings, then Text me for urgent calls. Enter your own mobile number, tick the box to agree, and select Send a code. The box is not ticked for you. We then text you a 6-digit code. Texts start only after you type the code into the app.

The sign-up form in the Tillie app

Add your mobile

Mobile number

+1 415 555 0142

I agree to get urgent-call alert texts from Tillie at this mobile.
Tillie texts you a code to confirm the number, then only when a caller leaves an urgent callback request or message: at most 10 texts a day. Message and data rates may apply. Reply STOP to opt out or HELP for help. You can turn texts off here at any time. Privacy policy: hellotillie.com/privacy.

Send a code

What the texts say

The code that confirms your number:

Your Tillie code is 482913. It confirms urgent-call texts for Riverside Barbecue. It works for 30 minutes. Reply STOP to opt out.

An urgent-call alert:

Tillie: urgent callback request CB-7K3M9Q for Riverside Barbecue. "Urgent: my order arrived damaged and I need it fixed before Saturday." Caller +14155550142. Details are in your email and the app. Reply STOP to opt out.

How often

One code each time you add a number, and at most 10 alerts a day. Most days there are none. Message and data rates may apply.

Stop texts or get help

  • US and Canada: reply STOP to any text to opt out. We send one message to confirm, then no more texts to that number. Reply START to opt back in. Reply HELP for help.
  • Store owners: you can also turn texts off or remove your number at any time in Settings, Text me for urgent calls.
  • Anyone: email support@hellotillie.com with the number that got the text, and we will help you stop them.

Your number and your privacy

We send texts only to people who asked for them, and only about what they asked for. We do not sell mobile numbers. We do not share mobile numbers, or anyone’s agreement to get texts, with any other company for its marketing. Twilio delivers the texts for us. Our privacy policy explains what we keep and for how long, and our terms cover how stores may use texts.

Contact

Questions about a text: email support@hellotillie.com.

Clarity Insights Imaging Pty Ltd
ABN 92 696 493 740
8/10 Lower River Terrace, South Brisbane QLD 4101, Australia