Support

We are a small team in Brisbane. Email is the fastest way to reach us.

Help with Tillie

Email support@hellotillie.com. Tell us your store's myshopify.com address and what happened. Please do not send passwords, card numbers or your customers' full details.

We aim to reply within 2 business days (Monday to Friday, Brisbane time). If Tillie is giving callers wrong answers, you can pause it at any time in the app. Put "Urgent" in your subject line and we will look at it first.

Report a security problem

Email security@hellotillie.com. Include the steps to reproduce the problem and what you think the effect is.

• We aim to confirm that we received your report within 2 business days.
• Test only with your own store and account. Do not access, change or delete other people's data, and do not disrupt the service.
• Give us a reasonable time to fix the problem before you share it with others.

Our contact details for security reports are also in security.txt.

Privacy requests

Email privacy@hellotillie.com to ask about, get a copy of, correct or delete personal information.

If you called or emailed a store that uses Tillie, that store decides how your information is used. Please contact the store first. We will help the store answer you. Store owners can also export and delete data in the app. Our privacy policy explains your rights.

Everything else

For founding-store places, partnerships and general questions, email hello@hellotillie.com.

Company details

Clarity Insights Imaging Pty Ltd
ABN 92 696 493 740
8/10 Lower River Terrace, South Brisbane QLD 4101, Australia